- Pricing and site limits
- Essential starts from £99/month and Plus from £195/month for agreed single-site services. Final fees reflect the number of sites, inspection frequency, travel, reporting and ongoing support. Multi-site and portfolio work is bespoke. A monthly price is not a promise of monthly visits. Before work begins, a written quotation states the number of sites and visits, reporting, follow-up and support included, service term, exclusions and fee. Any additional work and costs must be agreed before proceeding.
- Essential visits, reporting and follow-up
- Essential lists four scheduled inspections per year, assessment against the agreed specification, photographic reporting, action tracking, an annual specification review and expiry or renewal monitoring. Agree visit dates, report delivery, follow-up contact and any repeat visits in writing; no follow-up allowance or response time is published here.
- Plus visits, reporting and follow-up
- Plus lists more frequent planned inspections, enhanced contractor liaison, performance follow-up, variation review, annual planning and renewal preparation. An exact inspection frequency, reporting timetable, contact allowance and site limits have not been published. The proposal must confirm these and whether Essential outputs are also included; do not assume unlimited support.
- Responsibilities and exclusions
- Provide the current specification, contractor contacts and relevant service records; arrange safe access and an authorised person to approve actions or variations. This is independent oversight, not physical maintenance, unlimited facilities management, a specialist survey or legal advice. Extra sites, visits and services need an agreed scope.
- VAT, travel and total cost
- The VAT treatment of the advertised prices and the travel-expense basis have not yet been published. Do not assume VAT or travel is included or excluded. Request a written total, stating applicable VAT and any agreed travel or other expenses, before instructing chargeable work.
- Turnaround and starting work
- No standard turnaround is currently published. Agree availability, required information, visit dates where relevant, and delivery dates in writing before work starts. Submitting a form requests a discussion or review; it does not take payment or confirm a booking.